Privacy Policy
Last updated: March 2026
Introduction
Kelowna Actors Studio Inc. ("KAS", "we", "us", or "our") is committed to protecting the privacy of our patrons, subscribers, students, volunteers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase tickets, register for classes, subscribe to our newsletter, or otherwise interact with us.
Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, and mailing address when you purchase tickets, subscribe to our newsletter, register for classes, or contact us.
Transaction Information: Payment details processed through our third-party ticketing partner (Thundertix). We do not store credit card numbers on our servers.
Website Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs, collected through analytics tools.
Newsletter Preferences: Email address and name when you subscribe to our mailing list through Mailchimp.
Volunteer Information: Name, contact details, and availability when you register as a volunteer through our Thundertix volunteer portal.
How We Use Your Information
We use the information we collect for the following purposes:
To process ticket purchases, class registrations, and subscription orders
To send you information about upcoming shows, events, and promotions (with your consent)
To respond to your inquiries and provide customer service
To coordinate volunteer activities and schedules
To improve our website, services, and programming
To comply with legal obligations and protect our rights
Third-Party Services
We use the following third-party services to operate our business. Each has its own privacy policy governing the use of your information:
Thundertix: Our ticketing and box office platform, used for ticket sales, volunteer registration, and event management.
Mailchimp: Our email marketing platform, used to send newsletters and promotional communications.
Behold: Used to display our Instagram feed on the website. Only publicly available Instagram content is shown.
Cookies & Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and collect anonymous usage data. Cookies are small text files stored on your device that help us understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure. Our website uses SSL encryption to protect data transmitted between your browser and our servers. Payment processing is handled entirely by our third-party ticketing partner (Thundertix) and we do not store credit card information on our systems.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Ticket purchase records are retained for accounting and tax purposes. Newsletter subscribers can unsubscribe at any time using the link provided in each email.
Your Rights
Under applicable privacy legislation, including British Columbia's Personal Information Protection Act (PIPA), you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for marketing communications at any time
Request deletion of your personal information, subject to legal retention requirements
Children's Privacy
We collect personal information about minors only in connection with our youth education programs, and only with the consent of a parent or legal guardian. This information is used solely for program registration, communication about classes and performances, and safety purposes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Kelowna Actors Studio Inc.
1379 Ellis Street, Kelowna, BC V1Y 1Z9
Phone: (250) 862-2867
Email: [email protected]